Six Sigma Information Systems: a Payroll Application

This research examines the application of the Six Sigma methodology to a business problem that emerges with an information technology (IT) solution as the best alternative. A Time/Leave Reporting Process, which supports the payroll function, is investigated using Six Sigma methodology. This case application serves to demonstrate the Six Sigma approach to business process problem solving. One advantage of an IT solution is that control is instantiated that makes it very difficult to deviate from the new IT-based solution. Six Sigma and traditional IT business problem solutions share many techniques that are compatible with one another. Their synergies should undergo further examination to determine how these two methodologies can better support each other.